Return & Exchange Policy

Return Policy

1. Scope of Returns
The Company provides return services in accordance with applicable consumer protection laws.
Except as otherwise required by law, all return requests must comply with this policy to be accepted.

2. Cooling-Off Period
Customers are entitled to a 7-day cooling-off period starting from the day after delivery (including weekends and public holidays).
The cooling-off period is not a trial period. Returned items must remain unused and in their original condition with complete packaging.
Requests submitted after the cooling-off period will not be accepted.

3. Non-Returnable Items
Returns will not be accepted for the following:

Items that have been opened, used, or damaged by human factors (unless defective)
Personal hygiene products once opened
Customized products or items marked as non-returnable on the product page
Requests submitted after the cooling-off period

4. Return-Only Policy
To provide faster and more accurate service, we only offer return services and do not provide exchanges.
If you need to change the size, color, or style, please complete a return first and place a new order separately.

5. Return Process
The return process is as follows:

Submit a return request
Review and approval of eligibility
Arrange logistics pickup for the return
Receive and inspect returned items
Process refund upon confirmation

If the original order included discounts, promotions, or bundled offers, the refund amount will be recalculated based on the retained items after the return is completed.

6. Refund Method and Processing Time
Refunds will be issued to the original payment method
Credit card refunds are subject to bank processing time
Refund processing typically takes 7–14 business days (excluding weekends and holidays)

7. Shipping Costs
Return shipping costs will be covered by the Company.

8. Important Notes
Returned items must be complete, including original packaging, tags, accessories, and gifts
The Company reserves the right to reject returns that do not meet the conditions
The Company reserves the final right of review and approval for all return requests
In cases of return abuse, fraudulent behavior, or abnormal transaction activity, the Company may refuse service or suspend account access

9. Other Terms
The Company reserves the right to amend this Return Policy at any time.
Updated versions will be published on the website without individual notice