We do not accept returns or exchanges for change of mind, including color or style preferences.
Exchanges are accepted in the following cases:
- The item received is defective or damaged (manufacturing fault)
- The wrong item was delivered
- You would like to exchange for a different size of the same item
How to Request
Email us at cshk@mistobrand.com within 7 days of receiving your order with the following:
- Your order number
- Photos clearly showing the issue (for defective/wrong item cases)
- The size you would like to exchange for
Requests submitted after 7 days will not be accepted.
Conditions
- Items must be unworn, unwashed, and in original condition with all tags and packaging intact
- Size exchanges are subject to stock availability
- If the requested size is unavailable, a full refund will be issued instead
- Requests without prior approval will not be accepted
Not Eligible
We do not accept exchange requests if:
- You changed your mind on color or style
- The item was damaged due to customer handling
- The request is submitted after the 7-day window
Return Shipment Deadline
Once your return request has been approved, you must hand the item to the designated courier or deliver it to the designated return location within 7 calendar days of the approval date.
If we do not receive a valid shipment confirmation, tracking record, or returned item within this period, your return request will be automatically cancelled. Any exchange item, if applicable, will no longer be held or reserved.
If you are unable to meet the deadline due to exceptional circumstances, please contact our Customer Service before the deadline. Extensions are granted at our sole discretion.
This policy does not affect your statutory rights in relation to incorrect, damaged, defective, or non-conforming items.
Shipping Costs
- Exchanges due to defective or wrong items: all shipping costs covered by us
- Exchanges due to size preference: shipping costs may be borne by the customer